Refund policy

Refund Policy

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you will be automatically refunded to your original payment method.

Keep in mind that it may also take some business days for your bank or credit card company to process and issue the refund.

If you have any questions, please contact us in time, the following is our contact information:
WeChat/ WhatsApp: (+86) 198 6775 1872
Email:sales@batterymall.com

Return Policy

You can return the battery if you don't want it within 15 days of receiving it, or think you ordered the wrong battery. We will give you a full refund or exchange the product, but shipping needs to be paid by the buyer. Please email sales@batterymall.com or initiate a return via WeChat/WhatsApp: (+86) 198 6775 1872.

If the product fails and cannot be used within the warranty period after the product is signed, the buyer can apply for return processing. Please email sales@batterymall.com or initiate a return via WeChat/WhatsApp: (+86) 198 6775 1872.

All products must be in their original packaging and must be in resaleable condition and must not be scratched or damaged in any way.

If you believe a package was delivered incorrectly or undelivered, despite the tracking information showing that the package was delivered, we must be notified within 48 hours of the delivery notice to file a claim

Power problems can be caused by several issues: a faulty charger, defects in materials or workmanship, incorrectly calibrated software in the laptop, defective sockets, software or operating system compatibility, charging circuit or laptop problems. These problems can be easy or difficult to solve, depending on the problem.

Because there are many causes of power problems, simply replacing the battery with a new one may not solve the problem. We will ask for more details so that we can correctly determine the solution to the power problem, please cooperate with customer service to provide more battery details before returning the item.

How do I return my product?

Step 1: Please send an email to sales@batterymall.com or WeChat/WhatsApp: (+86) 198 6775 1872 to initiate a return.
You will need to send your name, order number, product name or product ID and the reason for the return or the problem you are having.

Step 2: Make sure the product is not scratched or damaged, and protect the battery pack with a suitable shipping container. If the product is so damaged that we resell it, we will not be able to issue a refund.

Step 3: When you ship your package to us, we recommend that you send us the shipping number. If the goods are lost in transit, we will not compensate for the goods.

Step 4: After the seller receives the returned product, confirm whether the product is normal, and the seller confirms the refund.

I received the wrong product.

If you have received the wrong product, please contact us within 72 hours of receiving the product and we will provide a return address and cover shipping costs.

Product Warranty

Our battery is factory tested before shipment to meet or exceed the original specifications for which it was designed. Therefore, we are confident to provide 2 year warranty for our KingSener brand batteries and a 1 year warranty for OEM batteries.

To initiate a warranty claim email us at sales@batterymall.com or contact WeChat/WhatsApp: (+86) 198 6775 1872. We will need your order number, order date, product name or product ID and the issue you are having. Customers are responsible for shipping charges on warranty items.

What the Warranty Covers

After the buyer confirms receipt of the product, he can apply for warranty service. Our warranty coverage is: the product cannot be charged normally, the battery life is short after the product is charged, the product cannot be fully charged and other product defects. A gradual decrease in the charge capacity of a rechargeable battery is normal and is not considered a defect.

Our batteries have a 1% failure rate. If the battery does fail, it usually happens immediately. Buyers can learn more about how to initiate a return on our Returns Policy page.
Battery failures are more likely to be caused by insufficient charger power, faulty battery management software, or a faulty charging circuit on the motherboard. If this happens, our technical support can help you diagnose the problem.

Shipping costs associated with warranty replacements are not included and will need to be paid when a warranty claim is made.

Warranty Replacement Process

When confirming receipt within one year (OEM)/two years (KingSener), if the battery does not work properly, Batterymall.com will provide 3 warranty methods for your reference.

The first method: Our technicians provide remote repair to solve battery problems.

The second way: The damaged battery will be sent back by buyer (buyer pays the shipping cost), we will resend the new battery and bear the cost of the battery, and the shipping cost will be borne by the buyer.

The third method: Our technicians cannot solve the problem, the seller refunds part of the order amount to the buyer, and the buyer can find a repair shop for repair.

The warranty covers the cost of the battery, but does not cover the cost of sending the defective product back to us or sending a new product to you, for which you will be responsible.

A gradual decrease in the charge capacity of a rechargeable battery is normal and is not considered a defect.

What is Not Covered Under Warranty:

-Batteries ordered from other companies
-The battery is only discharged and can be recharged and can still be serviceable
-Batteries damaged from abuse, overcharging, improper installation, freezing or improper conditioning
-Removal of warranty stickers or tampering with internal battery components
-The battery is improperly sized for the laptop computer power requirements
-The warranty is good for no more than two replacements
-An 80% charge capacity remaining after 1 year is considered normal and is not a defect and not subject to a warranty replacement. The normal capacity after 2 years is 60% of the original capacity.