If your laptop battery fails during the warranty period, don't worry, most brands provide warranty services and can replace the battery for free. Today, we will explain in detail the replacement process of laptop batteries during the warranty period to help you solve the problem easily!

Check if the battery is within the warranty period

Before applying for a battery replacement, you first need to confirm whether the battery is within the warranty period. The warranty period of laptop batteries of different brands may vary, usually 1 year or 2 years. You can confirm the warranty period in the following ways:

Check your proof of purchase: The warranty period will usually be stated on your purchase invoice or receipt.

Check the official website: Log in to the official website of the notebook brand, enter the notebook serial number or battery model, and check the warranty status.

Contact customer service: Call the brand's after-sales service number and provide the notebook's serial number or battery information. Customer service will help you confirm the warranty status.

Note: If the battery is out of warranty, you may need to replace it at your expense.

Check if the battery is under warranty

Not all battery issues are covered under warranty. The following situations are usually covered under warranty:

The battery capacity is severely degraded: for example, the battery life after a full charge is significantly reduced (less than 80% of the original capacity).

The battery cannot be charged or discharged: The battery cannot be charged normally, or cannot be used after being charged.

Battery bulging or leakage: The battery is obviously bulging, deformed or leaking.

The following situations may not be covered by the warranty:

Human damage: such as battery being hit or flooded, etc.

Self-disassembly: If the battery is disassembled by unofficial personnel, the warranty may be void.

Out of warranty: The battery has expired.

Prepare the necessary materials

Before requesting warranty service, preparing the following materials can speed up the processing:

Proof of purchase: invoice, receipt or screenshot of electronic order.

Laptop serial number: Usually found on the bottom of the laptop or inside the battery compartment.

Battery information: battery model, serial number, etc.

Description of the problem: A detailed description of the problem with the battery, such as "Battery will not charge" or "Battery life is significantly reduced."

Contact after-sales service

After preparing the materials, you can contact the brand's after-sales service in the following ways:

Method 1: Apply online

Log in to the official website of the notebook brand and find the "After-sales Service" or "Support" page.

Select the "Battery Warranty" or "Battery Replacement" option, fill in the relevant information and upload the proof of purchase.

After submitting your application, wait for customer service to contact you.

Method 2: Contact by phone

Call the brand's after-sales service number and explain the battery problem to the customer service staff.

Provide your notebook serial number, battery information, and proof of purchase.

Customer service will guide you on the next steps.

Method 3: Offline service point

If there is an official after-sales service center of the brand near you, you can go directly there with your notebook and purchase receipt.

The staff will test the battery on site to confirm whether it meets the warranty conditions.

Mail or send for repair

Depending on the brand's requirements, you may need to send your laptop or battery to a designated after-sales service center. Here are the specific steps:

Back up data: Before sending your laptop for repair, be sure to back up important data in order to avoid loss.

Pack your device well: Pack your laptop or battery properly to avoid damage during transportation.

Fill out the repair order: Fill out the repair order according to the instructions of after-sales service and attach the proof of purchase.

Shipping equipment: The equipment will be shipped to the designated address via express delivery or logistics.

Note: Some brands provide door-to-door pickup service, please consult customer service for details.

Waiting for inspection and replacement

After receiving the device, the after-sales service center will test it to confirm whether the battery meets the warranty conditions. If the test passes, it will usually be replaced with a new battery directly. The whole process may take 3-7 working days, depending on the brand and region.

Retrieve the device

After the replacement is completed, after-sales service will notify you to retrieve the device. You can choose the following methods:

Return by Mail: The device will be returned to you by courier.

Offline pickup: If you choose an offline service point, you can go directly to retrieve the device.

Precautions

Keep the receipts: During the entire warranty process, be sure to keep the purchase receipt and repair order for subsequent inquiries.

Avoid self-disassembly: If there is a problem with the battery, do not disassemble it or attempt to repair it yourself, so as not to void the warranty.

Apply promptly: If there is a problem with the battery, it is recommended to apply for warranty service as soon as possible to avoid missing the warranty period.

The replacement process of a laptop battery during the warranty period is actually not complicated. As long as you prepare the materials according to the brand's requirements and contact after-sales service, you can easily solve the problem. I hope this article can help you successfully complete the battery replacement and revitalize your laptop!

If this article still doesn't help your laptop battery, you can buy a new battery at  BatteryMall.com

If you want to learn more about batteries, please visit: BatteryMall.com/blogs/support