BatteryMall FAQs

About shipping:

• How fast we can ship out the parcel? It was sent out with the tarcking number?

  Items are usually shipped within 3 to 5 working days after payment is confirmed.All parcels will be with tracking number. (Except Saturday and Sunday.)

  European and American countries can check logistics at this website:

  https://www.17track.net/en

  Middle East countries can check logistics at this website:

  http://www.mena56.com/

  Asian countries can check logistics at this website:

  http://17exp.kingtrans.cn/tracken.jsp

  If you cannot find your package at the above three websites, please contact us by email: sales@batterymall.com or WeChat/WhatsApp: (+86) 198 6775 1872.

About Payments:

• Which payment method can I use to buy products?

  Paypal	Payments by PayPal, no PayPal account required. Paypal is safe and free for buyers. PayPal account: Payment@batterymall.com Account Name: ShenZhen KingSener Science and Technology Co., Ltd
  Credit or debit card	VISA, MasterCard, the United States n Express,Maestro & Laser Card, APPLE Pay,etc. PayPal never shares your financial information with us.
  Bank Transfer	If you cannot use the above payment methods, please contact our customer service and pay by bank transfer. SWIFT:CITIHKHX Account number：705084678 Account name：ShenZhen KingSener Science and Technology Co., Ltd Bank Name：Citibank N.A., Hong Kong Branch

• Who will pay the shipping and tax?
  Our product prices do not include shipping, which will be shown when you place your order.
  The price of my product does not include VAT, if your country is subject to VAT, you need to declare and pay the tax yourself.

About Policy:

• Does Batterymall.com have a privacy policy?
  Please feel free to read our Privacy Policy.
• Can I return the product?
  Batterymall.com promises to return non-defective products within 15 days of receipt. Please see full details of our returns policy.
• Are your products covered under warranty?
  Batterymall.com offers a 2-year warranty coverage against manufacturer defects. View warranty information for many of our products.

About Account:

• Do I need to create an account to place an order?
  No need. You can place an order without an account on Batterymall.com. After payment is complete, your order will be processed. When the item leaves our warehouse, you will receive an automatic confirmation email with tracking information on the package. In addition, you can also view your order information through the "Order Inquiry" page without an account.
• Can I change my account information?
  Log into your account with your email and password to view your account information including order history, shipping and billing data. Certain account information may be redacted for accuracy.
• How do I reset my password?

  A: Click the "Login" button at the top of the page

  Click on "Forgot your password?"

  Follow the steps listed to reset your password

• How do I unsubscribe from promotional emails?
  Log in to your account to update your communication preferences or click the unsubscribe link at the bottom of the newsletter/email. If you unsubscribe from marketing or promotional communications, you will continue to receive transactional communications in connection with any order.

About Order:

• Will I be charged sales tax?
  Our website is not responsible for the taxation of any country, and buyers are required to declare taxes by themselves.
• What payment methods are available for me?
  We accept Visa, MasterCard, Discover and American Express on Batterymall.com and other payment options in store.
• How long will it take to complete my order?
  Orders fulfilled through our warehouse will be shipped within 24 hours of receipt during business hours. Hours of operation may vary, but are based on Central Time, Monday through Friday, non-holidays.
• Do you ship internationally?
  Orders can be shipped to over 50 countries. And we also have products from American warehouses, Japanese warehouses, French warehouses, and Russian warehouses. Please refer to the shipping policy for specific charges.
• Will I receive an order confirmation? tracking information? Receipt?
  Transaction information will be emailed to the address you provided in your shopping cart. An order confirmation will be sent followed by a shipping confirmation with tracking data.
  
  We recommend keeping all documentation for warranty purposes.
• How fast can we send out the package? Did it ship with tracking number?
  The package is usually shipped within 2 working days after the buyer confirms the payment. All packages will be shipped via parcel with tracking number.
• How to deal with the situation that if bought the wrong item?
  Plese try to contact our after-sale service,we will give the solution and help. Please do not open the dispute or give negative rating.